Terms of Service

1. Interpretation

In these Terms:

• “Platform” means the digital marketplace operated under the name Contractorr.
• “Company” means Contractorr Ltd (company number to be inserted).
• “Contractor” means any self-employed individual or entity offering services through the Platform.
• “Client” means any business or individual engaging a Contractor through the Platform.
• “User” means any registered user of the Platform.
• “Engagement” means any agreement for services entered into directly between a Contractor and a Client.
• “Platform Services” means access to the Platform, messaging functionality, verification review, payment facilitation and ancillary digital services.

2. Status of the Company

2.1 The Company operates solely as a technology platform providing a venue for Users to connect.

2.2 The Company is not:

• an employment agency within the meaning of the Employment Agencies Act 1973;
• an employment business;
• a recruitment consultancy;
• a labour supplier;
• a principal contractor or subcontractor;
• a party to any Engagement between Users.

2.3 The Company does not:

• supply labour;
• employ Contractors;
• supervise or direct work;
• determine rates of pay;
• guarantee work availability;
• guarantee competence or performance.

2.4 All Engagements are formed directly between Contractor and Client. The Company is not a contracting party and bears no responsibility for performance.

3. User Registration and Warranties

3.1 Users warrant that all information provided is true, accurate and not misleading.

3.2 Contractors warrant that:

• they operate on a genuinely self-employed basis;
• they are responsible for their own tax and National Insurance;
• they hold all required licences, insurances and qualifications;
• they have the legal right to work in the United Kingdom.

3.3 Clients warrant that they are legally entitled to engage Contractors and will comply with all applicable laws including, without limitation, CDM Regulations and health and safety legislation.

4. Verification

4.1 The Company may review documentation including identification, right-to-work evidence, insurance certificates and qualification documents.

4.2 Verification indicates only that documentation has been reviewed for apparent facial validity.

4.3 Verification does not constitute:

• endorsement;
• certification;
• guarantee of authenticity;
• confirmation of competence;
• confirmation of ongoing compliance.

4.4 Users remain solely responsible for undertaking their own due diligence.

5. Engagements Between Users

5.1 Contractors and Clients are solely responsible for agreeing:

• scope of works
• rates
• payment terms
• insurance arrangements
• project management
• supervision
• regulatory compliance

5.2 Platform Engagement Management

Where a Contractor and Client connect through the Platform, Users agree to manage the Engagement through the Platform wherever reasonably possible, including:

• confirmation of roles
• communication
• job tracking
• completion status
• feedback and reviews

This applies regardless of whether payment is made on or off the Platform. The purpose of this requirement is to maintain accurate records, improve transparency, and support the integrity of the Platform for all Users.

5.3 The Company shall not be liable for:

• defective workmanship;
• delay;
• project overruns;
• injury, death or property damage arising from site activities;
• financial loss arising from performance or non-performance.

6. Payments

6.1 The Platform may integrate third-party payment providers.

6.2 Where funds are processed through the Platform:

• such funds are held by the payment provider;
• the Company does not act as escrow agent;
• the Company does not guarantee payment.

6.3 Off Platform Payments

Users may agree to settle payments outside of the Platform where appropriate to the nature of the Engagement. However, where a Contractor and Client connect through the Platform, the Company's transaction fee remains applicable.

Users agree not to deliberately circumvent the Platform for the purpose of avoiding applicable fees. The Company reserves the right to restrict or suspend accounts where such behaviour is identified.

6.4 The Company accepts no liability for:

• non-payment
• late payment
• disputed invoices
• insolvency of Users

7. Fees

• 7.1 Contractors may be charged a subscription fee for Platform access.
• 7.2 A transaction fee may apply to payments processed through the Platform.
• 7.3 Fees are exclusive of VAT where applicable.
• 7.4 Fees are non-refundable except as required by law.

8. Insurance

8.1 Where required contractors must maintain adequate insurance including Public Liability and any other cover appropriate to the services provided.

8.2 Clients must ensure appropriate site insurance and regulatory compliance.

8.3 The Company does not verify adequacy of insurance cover beyond document review.

9. Reviews and Content

• 9.1 Users may post reviews and content.
• 9.2 The Company may remove content at its discretion.
• 9.3 The Company does not warrant accuracy of User content.

10. Indemnity

10.1 Each User agrees to indemnify and hold harmless the Company against any claims, losses, liabilities, damages, costs and expenses arising from:

• breach of these Terms;
• breach of law;
• performance of an Engagement;
• misrepresentation;
• negligence or wilful misconduct.

11. Limitation of Liability

11.1 No Assumption of Responsibility

11.1.1 The Company provides a technology platform facilitating introductions between independent Users.

11.1.2 The Company does not supervise, direct, control or manage any works carried out pursuant to an Engagement.

11.1.3 The Company does not assume, and expressly disclaims, any duty of care in relation to:

• performance of services by Contractors;
• supervision of works;
• compliance with health and safety legislation;
• CDM Regulations compliance;
• site management;
• regulatory compliance by Users.

11.1.4 All such responsibilities rest solely with the Contractor and the Client.

11.2 Statutory Liability

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• any liability which cannot lawfully be excluded under applicable law.

11.3 Excluded Losses

Subject to clause 11.2, the Company shall not be liable for any:

• indirect or consequential loss;
• loss of profit;
• loss of revenue;
• loss of business opportunity;
• loss of anticipated savings;
• reputational damage;
• regulatory penalties or fines incurred by Users;
• project delay costs;
• liquidated damages;
• third-party claims arising from performance of works.

11.4 No Liability for Engagement Performance

The Company shall have no liability whatsoever in relation to:

• workmanship;
• delay;
• non-performance;
• defective services;
• insolvency of a User;
• non-payment or late payment between Users.

11.5 Payment Services

Where payments are processed via third-party providers, the Company shall not be liable for:

• payment processing delays;
• chargebacks;
• technical failures;
• credit decisions made by third-party finance providers.

11.6 Liability Cap

Subject to clause 11.2, the Company's total aggregate liability arising out of or in connection with these Terms (whether in contract, tort, negligence, misrepresentation or otherwise) shall not exceed:

• the total fees paid by the relevant User to the Company in the twelve (12) months preceding the event giving rise to the claim; or
• £10,000,

whichever is greater.

11.7 Allocation of Risk

Users acknowledge that:

• the Platform is provided on a technology-only basis;
• the Company's fees reflect the allocation of risk set out in these Terms;
• it is reasonable for the Company's liability to be limited accordingly.

12. Employment Status

12.1 Nothing in these Terms creates:

• employment
• worker status
• partnership
• joint venture
• agency

12.2 Contractors are independent businesses and shall not represent themselves as employees or agents of the Company.

13. Data Protection

13.1 The Company processes personal data in accordance with its Privacy Policy.

13.2 Users act as independent data controllers in respect of personal data exchanged during Engagements.

14. Termination

14.1 The Company may suspend or terminate accounts where:

• fraud is suspected
• false documentation is submitted
• these Terms are breached

14.2 The Company may terminate access at its discretion with reasonable notice.

15. Governing Law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.